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Terms & Conditions

These Terms govern your relationship with the operator of novibet-casino-new-zealand as accessed via novibet-nz.com. Effective date: 6 November 2025.

Definitions

OBSERVE: Identify critical terminology for legal clarity. EXPAND: Encompass all relevant roles, actions, and mechanisms within the casino environment. REFLECT: Provide precise, user-friendly definitions, supporting regulatory transparency.

  • Operator: Logflex MT Limited, operating novibet-casino-new-zealand via novibet-nz.com under Malta Gaming Authority license MGA/CRP/186/2010, with headquarters at MWH Building, Office N.1, Oratory Street, Naxxar, NXR 2504, Malta.
  • User/Player: Any individual who registers, accesses, or uses novibet-nz.com services for the purpose of gambling or participating in promotions.
  • Account: A personal, non-transferable profile created by a User to access gambling services on novibet-nz.com.
  • Bet: A monetary stake or wager placed by a Player on any game or event offered by the Operator.
  • Bonus: Promotional offers, including free bets, deposit matches, or other incentives, subject to specific terms and wagering requirements.
  • Wager: The act of committing real or bonus funds on a game or event.
  • KYC: "Know Your Customer" procedures requiring identity and age verification as mandated by regulatory authorities.
  • Dispute: Any disagreement regarding the interpretation or application of these Terms, including game outcomes and payment issues.

Account Registration

OBSERVE: NZ law mandates gambling services are restricted to persons aged 18 or over; identity verification and user data accuracy are required. EXPAND: Integrate KYC, data security, and user responsibility measures. REFLECT: Clearly explain obligations and procedures.

  1. Eligibility: Only individuals aged 18 years or older, residing in New Zealand or other permitted jurisdictions, may register for an account. Proof of age and identity is required in compliance with anti-money laundering and responsible gambling standards.
  2. Registration Process:
    • Complete the online registration form on novibet-nz.com with accurate personal details.
    • Verify your email address as instructed.
    • Submit KYC documents (e.g., government-issued ID, proof of address) as requested by the Operator.
  3. User Obligations:
    • All registration information must be truthful, current, and complete.
    • Each User may hold only one account. Accounts are strictly personal and non-transferable.
    • Users are responsible for maintaining the confidentiality of their login credentials and for all activities under their account. The Operator must be notified immediately of any unauthorised access or security breach.
  4. Account Verification and Monitoring: The Operator reserves the right to request additional documentation or suspend accounts pending verification, in accordance with NZ and Malta regulations.

Legal Obligation: Any attempt to circumvent age or identity verification will result in account closure and potential forfeiture of funds.

Betting & Gameplay Rules

OBSERVE: NZ gambling law and MGA licensing require fair play, transparent rules, and anti-fraud measures. EXPAND: Address all forms of betting, game conduct, and user interaction. REFLECT: Structure clear, enforceable rules for all users.

  1. Placing Bets:
    • Bets may only be placed via the User's verified account on novibet-nz.com using approved payment methods.
    • Minimum and maximum bet amounts are specified for each game and may vary by product. Check individual game rules for limits.
    • All bets are final once accepted and cannot be modified or cancelled unless expressly allowed by the Operator or in the event of a technical error.
  2. Gameplay Conduct:
    • It is strictly prohibited to use fraudulent methods, exploit software bugs, or engage in collusion with other players.
    • Live casino and chat features require respectful communication; harassment, threats, and offensive language will result in account sanctions.
  3. Game Integrity:
    • All games are operated using certified Random Number Generators (GLI Certified) to ensure fairness and randomness.
    • The Operator reserves the right to void bets and withhold winnings in cases of suspected fraud, technical malfunction, or regulatory breach.

Protective Clause: The Operator may suspend or cancel any bet or game session if unlawful or improper conduct is suspected.

Bonus Terms

OBSERVE: NZ and MGA regulations require clear disclosure of bonus terms, activation conditions, prohibited activities, and restriction on cumulative promotions. EXPAND: Address wagering requirements, timeframe, and bonus abuse prevention. REFLECT: Present all conditions and obligations in a transparent and comprehensive manner.

  1. Bonus Activation: Eligibility for bonuses is subject to specific terms communicated on novibet-nz.com. Only one bonus may be active at a time unless otherwise stated.
  2. Wagering Requirements:
    • Bonuses are subject to wagering requirements, typically ranging from 20x to 40x the bonus amount, as specified in the relevant promotion.
    • Wagering must be completed within the designated timeframe, usually 30 days from activation, unless otherwise stated.
  3. Prohibited Actions:
    • Bonus funds may not be used on excluded games, including certain table games or low-risk slots, as listed in the promotion terms.
    • Abuse, including opening multiple accounts, colluding, or using VPNs to claim bonuses, is strictly prohibited.
  4. Combination of Promotions: Bonuses may not be combined with other offers unless expressly permitted by the Operator.
  5. Forfeiture: Failure to meet wagering or usage requirements will result in the forfeiture of bonus funds and any associated winnings.

Protective Clause: The Operator reserves the right to modify, suspend, or withdraw any bonus offer at its sole discretion for regulatory or operational reasons.

Payments & Withdrawals

OBSERVE: Regulatory standards require transparent disclosure of payment methods, limits, fees, and processing times. EXPAND: Integrate requirements for anti-money laundering, responsible gambling, and user protection. REFLECT: Provide structured, detailed information for user clarity.

  1. Deposit Methods:
    • Accepted deposit methods include credit/debit cards, e-wallets, bank transfers, and approved cryptocurrencies, as listed on novibet-nz.com.
    • Minimum and maximum deposit amounts apply and may vary by payment method.
    • Deposits are generally processed instantly, but delays may occur due to third-party processing or verification requirements.
  2. Withdrawal Methods:
    • Withdrawals must be requested via the User's account, using the same payment method as the initial deposit whenever possible.
    • All withdrawals are subject to identity verification in compliance with KYC and anti-money laundering obligations.
    • Typical processing times are 1-5 business days, depending on the payment provider and completion of verification.
    • Minimum and maximum withdrawal limits apply, as specified on novibet-nz.com.
  3. Fees & Charges:
    • The Operator does not generally charge fees for deposits or withdrawals but reserves the right to deduct processing fees in exceptional circumstances, which will be disclosed prior to transaction completion.
  4. Refunds & Cancellations:
    • Refunds for cancelled bets or reversed bonuses will be processed using the original payment method where possible and subject to verification.
    • In the event of a technical or administrative error, the Operator may adjust account balances accordingly, providing notice to the User.
  • Protective Clause: The Operator may withhold or reverse payments in cases of suspected fraud, money laundering, or breach of these Terms. All financial transactions are subject to regulatory scrutiny by the Malta Gaming Authority and applicable NZ law.

Limitation of Liability

OBSERVE: Legal frameworks require clear limitation of operator liability, fair play commitments, and user rights. EXPAND: Address technical failures, third-party disruptions, and maximum compensation. REFLECT: Ensure all protective clauses are present and enforceable.

  1. Operator Obligations:
    • The Operator is committed to providing fair, transparent, and secure gaming in line with GLI and eCOGRA standards.
    • Game outcomes are determined by certified RNG systems and are final, except in cases of proven error or malfunction.
  2. Exclusions of Liability:
    • The Operator is not liable for losses or damages arising from technical failures, internet connectivity issues, or third-party service disruptions.
    • No liability is accepted for losses resulting from User negligence, unauthorised account use, or breach of these Terms.
  3. Maximum Compensation: In all cases, the Operator's liability for any claim shall not exceed the amount of the individual bet or wager giving rise to the claim.

Protective Clause: Nothing in these Terms limits the User's statutory rights under NZ law or the Operator's obligations under MGA regulation.

Intellectual Property Rights

OBSERVE: Copyright laws and MGA requirements mandate explicit intellectual property protection. EXPAND: Address all digital content, software, and branding. REFLECT: Present enforceable prohibitions and user obligations.

  • Copyright Notice: All content, software, designs, trademarks, and related materials on novibet-nz.com are the exclusive property of Logflex MT Limited and its licensors. All rights reserved.
  • Prohibitions: Users may not copy, reproduce, distribute, publish, display, modify, or create derivative works from any content or software on novibet-nz.com without prior written consent from the Operator.
  • Permitted Use: Access to novibet-nz.com is granted solely for lawful personal entertainment. Any commercial use or exploitation is strictly prohibited.

Legal Clause: Breach of intellectual property rights may result in account termination, legal action, and claims for damages.

Privacy & Data Protection

OBSERVE: Data protection regulations require transparent processing and reference to the privacy policy. EXPAND: Address cross-border data flows and regulatory compliance. REFLECT: Provide a concise, actionable privacy statement.

All personal data collected on novibet-nz.com is processed in accordance with the Operator's Privacy Policy, available at https://novibet-nz.com/privacy-policy. By using the site, Users consent to data processing, storage, and cross-border transfer as required by law.

Legal Note: The Operator complies with NZ privacy regulations and Malta Gaming Authority data security standards.

Changes to Terms

OBSERVE: Regulatory best practice requires clear notification of changes and user opt-out mechanisms. EXPAND: Outline update procedures and user options. REFLECT: Present a transparent and enforceable revision policy.

  1. Notification of Changes: The Operator may amend these Terms at any time to reflect legal, operational, or regulatory changes. Material updates will be communicated to Users by email and/or prominent website banners.
  2. Continued Use: Continued use of novibet-nz.com following notice of any changes constitutes acceptance of the updated Terms.
  3. Opt-Out: Users who do not agree with updated Terms may discontinue use of the site and request account closure, subject to withdrawal of any remaining funds in accordance with these Terms.

Termination & Suspension

OBSERVE: Legal frameworks require clear conditions and procedures for account closure, user notification, and fund return. EXPAND: Address voluntary and involuntary termination, regulatory triggers, and user recourse. REFLECT: Ensure procedural clarity and compliance with user protection standards.

  1. Grounds for Suspension/Termination:
    • Violation of these Terms, fraudulent activity, non-compliance with KYC requirements, or requests from regulatory authorities may result in account suspension or closure.
    • Accounts may also be closed at the User's request via the support contact channels.
  2. Procedure:
    • The Operator will notify Users of suspension or termination by email, providing reasons and instructions for next steps.
    • Where applicable, remaining account balances will be returned to the User, subject to successful completion of verification and compliance checks.
  3. Appeal Process: Users may contact the Operator or the registered ADR service (eCOGRA) to dispute suspension or closure decisions.

Protective Clause: The Operator reserves the right to withhold funds pending investigation of suspected unlawful or prohibited conduct, in accordance with regulatory obligations.

Governing Law & Jurisdiction

OBSERVE: MGA licensing and NZ compliance require explicit reference to applicable law and dispute mechanisms. EXPAND: Integrate cross-jurisdictional considerations and arbitration options. REFLECT: Present clear legal forum and escalation pathways.

  • Applicable Law: These Terms are governed by the laws of Malta, supplemented by applicable New Zealand regulations for remote gambling services.
  • Jurisdiction: Disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts of Malta, unless otherwise mandated by New Zealand consumer protection law.
  • Dispute Resolution:
    • Users are encouraged to first contact the Operator's support team to resolve any issues.
    • Unresolved disputes may be referred to the registered Alternative Dispute Resolution (ADR) provider: eCOGRA.
    • Nothing in this section limits the User's right to seek legal remedies under applicable law.

Regional Compliance Note: NZ players benefit from statutory protections under local gambling and consumer laws, irrespective of the Operator's jurisdiction.

Contact Information

OBSERVE: Legal compliance requires accessible, accurate contact details for support and legal queries. EXPAND: Incorporate all brand and jurisdictional information. REFLECT: Provide clear, user-oriented support channels.

Note: All communications from Users will be handled in accordance with the Privacy Policy and applicable NZ law. For urgent support, please use the designated email or contact form above.