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novibet-casino-new-zealand, operated exclusively via novibet-nz.com, is committed to providing transparent, accessible, and legally compliant contact options for all users in New Zealand. The following section outlines all official communication channels, regulatory disclosures, and procedural guidelines in accordance with New Zealand gambling laws and international industry standards as of 2025.

Official Contact Channels for novibet-casino-new-zealand (System 1/2 - CCoT Optimized)

  • Email Support: For general inquiries, contact info@novibet-nz.com. For technical, account, or responsible gambling support, contact support@novibet-nz.com.
  • Online Contact Form: Submit all queries securely via the official contact form at https://novibet-nz.com/contact-us. All correspondence will be handled in accordance with privacy and data protection standards.
  • Official Website Links: Further information, including terms and privacy policies, can be found at:
  • Telephone Support: Telephone support is not currently specified for New Zealand users. For urgent assistance, please use the live chat or email support detailed above.

Contact Form Submission Guidelines (System 2 - Legal and Procedural CCoT)

  1. Information Required: When submitting the contact form, you must provide your full name, a valid email address, and a clear description of your inquiry. This information is necessary for identity verification, user protection, and regulatory compliance.
  2. Data Protection: All personal data submitted via the contact form is processed in compliance with the Privacy Policy and relevant New Zealand data protection legislation. Your information will be used solely for responding to your inquiry and will not be shared with unauthorized third parties.
  3. Response Timeframe: novibet-casino-new-zealand commits to responding to all inquiries within one (1) business day. For urgent matters, users are encouraged to utilize the live chat feature for immediate assistance (available 24/7).
  4. Accessibility: The contact form is designed for ease of use and accessibility in accordance with web standards and NZ legal requirements for service inclusion.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Entity and Regulatory Disclosures (System 2 - Full Compliance)

  • Operator: novibet-casino-new-zealand is operated by Logflex MT Limited, registered in Malta (Company Registration Number: C 77772), with headquarters at MWH Building, Office N.1, Oratory Street, Naxxar, NXR 2504, Malta.
  • Licensing: The casino is licensed and regulated by the Malta Gaming Authority under license number MGA/CRP/186/2010, valid through 2025. This license authorizes remote gaming operations and ensures compliance with international gaming standards.
  • Certifications: novibet-casino-new-zealand operates with a Gaming Laboratories International (GLI) certified Random Number Generator (RNG) and is registered with eCOGRA for Alternative Dispute Resolution (ADR).
  • Parent Company: Logflex MT Holding Limited (majority stake to be acquired by Allwyn, completion expected H2 2025).

Complaints, Dispute Resolution, and User Protections (System 2 - CCoT Legal Assurance)

  1. Complaint Submission: Users may submit any complaints or disputes via the contact form, support email, or live chat. All complaints will be acknowledged within one business day and investigated in accordance with the Terms & Conditions and regulatory requirements.
  2. Escalation Procedures: If a dispute is not resolved to the user's satisfaction, it may be referred to eCOGRA's ADR service, in compliance with international dispute resolution standards and New Zealand consumer protection laws.
  3. Responsible Gambling: Support for responsible gambling is available 24/7. Users can request self-exclusion, deposit limits, or access to problem gambling resources via any contact channel.

Privacy and Data Security (System 2 - NZ Compliance)

  • Data Processing: All personal information provided to novibet-casino-new-zealand via novibet-nz.com is managed in accordance with the New Zealand Privacy Act and the casino's Privacy Policy. Users have the right to access, correct, or request deletion of their data as outlined in the privacy guidelines.
  • Security Standards: The operator implements industry-standard security measures, including SSL encryption, secure data storage, and regular compliance audits.

Regional Compliance Note: All contact and support services are provided in accordance with New Zealand legal requirements for remote gambling operators. novibet-casino-new-zealand does not maintain physical offices in New Zealand; all operations are remotely managed under Malta Gaming Authority oversight. Users are protected by international and local dispute resolution mechanisms and have access to all necessary consumer safeguards as of 2025.