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Responsible Gaming

Responsible gaming is a fundamental principle at novibet-casino-new-zealand (accessible exclusively via novibet-nz.com). Our aim is to promote a conscious, balanced approach to gambling entertainment by ensuring that all players understand both the opportunities and risks associated with online gaming. We are fully committed to supporting our players with information, tools, and resources to help maintain control over their gaming activities and to encourage responsible decision-making at all times.

Risk Awareness

Gambling should remain a source of entertainment, not a means to generate income or address financial concerns. novibet-casino-new-zealand, operating under the Malta Gaming Authority license (MGA/CRP/186/2010, valid through 2025), is obligated to inform players about the potential risks and signs of problematic gambling behavior, in accordance with New Zealand and international standards.

Key Signs of Gambling Harm

  • Preoccupation with gambling: Frequently thinking about betting or past gaming sessions, even while not online.
  • Increasing stakes: Gradually raising bet amounts to achieve the same excitement or to recover losses.
  • Chasing losses: Attempting to win back lost funds through continued play, leading to further losses.
  • Neglecting responsibilities: Ignoring work, study, or family obligations due to gambling activities.
  • Borrowing or selling assets: Obtaining money for gambling by borrowing, selling possessions, or using funds intended for other purposes.
  • Concealing behavior: Hiding gaming activity from friends or family members.

Self-Assessment Test

Consider the following statements. If you answer "Yes" to two or more, you are encouraged to seek support:

  • Do you spend more time or money on gambling than you intend?
  • Have you tried and failed to cut back on your gambling?
  • Has gambling ever caused problems with relationships or work?
  • Do you feel restless or irritable when not gambling?
  • Have you lied to others about your gambling habits?

Regional Compliance Note: These guidelines align with the New Zealand Gambling Act and applicable harm minimisation standards.

Limits & Tools

novibet-casino-new-zealand at novibet-nz.com provides a robust set of player protection tools, as required by regulatory authorities. These tools are designed to help you monitor and control your gambling activity.

Setting Deposit Limits

  1. Access Your Account: Log in to your personal account dashboard on novibet-nz.com.
  2. Navigate to Responsible Gaming: Click on the 'Responsible Gaming' section within your profile settings.
  3. Choose Limit Type: Select 'Deposit Limits' and specify your preferred maximum deposit amounts for daily, weekly, or monthly periods.
  4. Confirm and Save: Enter the desired amounts and confirm your changes. Limits will apply immediately or within 24 hours, in line with regulatory standards.

Time Management Tools

  • Session Time Limits: Enable session timers in your account settings to receive alerts or automatic logouts after a set period of continuous play.
  • Time-Out ('Take a Break'): Activate a temporary break from gambling-choose from 24, 48, or 72-hour periods. During this time, your account will be inaccessible for gaming activities.

Legal Obligation: All limit-setting features are binding and cannot be increased or removed until the selected period expires, ensuring compliance with player protection obligations under NZ law.

Self-Exclusion

For players who require a longer or more definitive break, novibet-casino-new-zealand offers a formal self-exclusion program, in strict accordance with regulatory requirements.

How to Self-Exclude

  1. Locate the Self-Exclusion Section: After logging in to novibet-nz.com, select 'Responsible Gaming' from your profile menu and click on 'Self-Exclusion'.
  2. Choose Exclusion Period: Select the desired exclusion duration-options include 6 months, 1 year, 5 years, or lifetime.
  3. Confirm Your Choice: Carefully review the terms, then confirm your request. The self-exclusion will be processed instantly or within 24 hours.
  4. Support Contacts: For additional assistance, contact the Responsible Gaming team at support@novibet-nz.com.

Consequences of Self-Exclusion

  • Account Access: You will be unable to log in or place bets for the duration of the exclusion period.
  • Withdrawals: Any remaining balance can be withdrawn by contacting support, subject to standard verification and refund procedures.
  • Irreversibility: Self-exclusion cannot be revoked or shortened before the end of the chosen period, as mandated by law.

Legal Protections: These procedures are designed to provide a robust safeguard against gambling harm and are fully compliant with NZ and Malta Gaming Authority standards.

Support Resources

novibet-casino-new-zealand is committed to providing comprehensive support for individuals affected by gambling-related harm, including both local and international resources. All consultations are confidential, and professional help is readily available.

Local Support - New Zealand

  • Gambling Helpline New Zealand: 0800 654 250 (24/7), Free, confidential, support in English and major community languages.
  • Text Support: Free text 8006
  • Website: gamblinghelpline.co.nz
  • Face-to-Face Support: Referrals to local counselling services available upon request.

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes & Blocking Tools

Family Support Resources

Confidentiality Statement: All support contacts are confidential, and no information will be disclosed without explicit consent, in accordance with applicable privacy laws and the novibet-nz.com Privacy Policy.

Help for Family

If someone you know is experiencing gambling-related difficulties, your support can make a significant difference. novibet-casino-new-zealand encourages family members and friends to take the following steps:

  • Open Communication: Choose a calm, private time to express your concerns and offer non-judgmental support.
  • Encourage Professional Help: Suggest contacting the Gambling Helpline NZ (0800 654 250) or visiting support forums such as the GamCare Forum.
  • Provide Practical Resources: Share information about self-exclusion, blocking software, and counselling services.
  • Seek Guidance Yourself: Access family support groups, online chats, or consult a psychologist or addiction specialist if needed.

Next Steps: Consider seeking advice from a registered psychotherapist or calling a hotline for immediate assistance. For further resources, visit NZ Family Support.

Operator's Commitment

novibet-casino-new-zealand implements strict internal protocols to detect and prevent problem gambling, in compliance with NZ and Malta Gaming Authority regulations.

Internal Risk-Check Procedures

  • Behavioral Monitoring: Advanced systems analyze player activity for signs of harm, such as increased deposit frequency, irregular betting patterns, or prolonged sessions.
  • Automated Warnings: Players displaying risk indicators will receive real-time notifications with advice on setting limits or seeking support.

Proactive Support Engagement

  • Direct Contact: If persistent risk patterns are detected, the Responsible Gaming team may initiate contact via email (support@novibet-nz.com) to offer tailored support and discuss available protective measures.
  • Escalation Protocol: For severe risk cases, temporary account suspension or mandatory cooling-off periods may be enforced, as permitted under current regulations.

Legal Compliance: All procedures are regularly reviewed and updated to reflect best practice standards in responsible gambling and player protection.

Updates

Players will be notified of any significant changes to responsible gaming policies via email communications and prominent website banners on novibet-nz.com. The most current version of this page is always available online for review. All policy updates are implemented in accordance with NZ legal requirements and regulatory guidance.

Date of Last Update: 2025-11-06

Contact & Feedback

For all responsible gaming enquiries, self-control requests, or feedback, please contact the dedicated Responsible Gaming department at novibet-casino-new-zealand (novibet-nz.com).

All correspondence is treated with strict confidentiality and handled by trained professionals in line with the Privacy Policy and NZ legal requirements.